For any technical and connectivity concerns by TraveClick's customers, including new developments/enhancements, bug fixes and reporting outages, TravelClick requests hoteliers to reach out to both TravelClick's Partner and Adapter Support teams:

• PartnerSupport@travelclick.com
  This is TravelClick's Partner Support – reviews new developments/enhancements; oversees global connectivity issues for functionalities and maintains direct communication with all OTAs for business inquiries.
  
  
• adapterSupport_TCCM@travelclick.com
  This is TravelClick's Adapter Support – reviews technical challenges where something might need attention for a bug fix and/or an overall connectivity concern for existing functionality.

As Bookeasy is now available, in the list of compatible websites for hoteliers you can add/request connection. Below is a screenshot of how hotel partners can add the new channel Bookeasy – DX to their channel management account. Once the “Add Website” request is filled out(by the hotel), a support case will be generated into our customer services queue for mapping completion.

If you have any further questions regarding your TravelClick connection, TravelClick have advised that for any Customer Care related concerns and general queries, including a hotel’s configuration and enabling, XML connection inquiries and mapping requests, hoteliers are advised to utilise the Maintenance Request Form located in the Channel Manager platform to submit such queries.